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Online Sellers List | #1 Multi-channel forum

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Anonymous

Safe-T claim being denied however product is also lost by amazon

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27d
The so called Safe-T claim has been denied and the product which costs Rs 2400 (with order id {removed by Amazon}) is also not returned by Amazon easy ship team but they are not admitting that they lost the product while return journey. But their team is quite clever and marked the product as returned on Saturday, Jun 09, 2018 however, according to our area’s local regulation we are closed on Satuday instead of Sunday. When I contacted amazon seller support on June 12, 2018, they suggested me to wait till 15th June and then file safe-t claim. I filed safe-t claim on 18th June, 2018 and they denied the claim by saying that your claim was not filed within the eligibility window.

This is how amazon is making us fool and they are violating their own policies. We have right to claim within 15 days if the item is lost but amazon’s transport team will not show this as lost because of obvious reasons. This is simple theft by all means. I was even charged shipping fees by Amazon. How can one survive if such callousness and seller killing policies are practiced by Amazon.

1 Answer

  1. I have also face the same issue, the easy ship courier didn’t returned my 20 products and also denied my safe-t-claim , I think there is no safety policy for seller also update fake status that they delivered my product but Amazon didn’t take any action regarding this

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