Hi, forum peeps!
We received buyer messages in Amazon ranting about broken/damaged packaging that ruins our product. Our product is non-returnable.
Our SOP is to ‘say sorry and refund’ since we are customer focused. However, I read that Amazon sometimes fails to give proper reimbursement and needs to be followed-up. Thus, sometimes we pass it on Amazon through Seller Support, (FBA Other Issues) and hopes Amazon refunds them.
Can you help me decide what’s the best course of action?