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Online Sellers List | #1 Multi-channel forum

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Anonymous

FBA Delivery Issues- What’s the Best Course of Action?

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5d
Hi, forum peeps!

We received buyer messages in Amazon ranting about broken/damaged packaging that ruins our product. Our product is non-returnable.

Our SOP is to ‘say sorry and refund’ since we are customer focused. However, I read that Amazon sometimes fails to give proper reimbursement and needs to be followed-up. Thus, sometimes we pass it on Amazon through Seller Support, (FBA Other Issues) and hopes Amazon refunds them.

Can you help me decide what’s the best course of action?

1 Answer

  1. 5d
    Pull out your items and re-package them to withstand the amazon warehouse environment.

    Thats all you can do.

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