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FBA Delivery Issues- What’s the Best Course of Action?

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5d
Hi, forum peeps!

We received buyer messages in Amazon ranting about broken/damaged packaging that ruins our product. Our product is non-returnable.

Our SOP is to ‘say sorry and refund’ since we are customer focused. However, I read that Amazon sometimes fails to give proper reimbursement and needs to be followed-up. Thus, sometimes we pass it on Amazon through Seller Support, (FBA Other Issues) and hopes Amazon refunds them.

Can you help me decide what’s the best course of action?

5d
Pull out your items and re-package them to withstand the amazon warehouse environment.

Thats all you can do.

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