Can’t get refunded anymore when products aren’t returned after 45 days
Can anyone help me here? I have FBA products and when a customer complains Amazon issues refunds and the products are never returned after 45 days and we are never reimbursed anymore. I get every excuse in the book why Amazon doesn’t have to issue a refund to us after 45 days. We have over $2,000 in sales lost in the last few months. I open up a case for each order that was refunded and not returned and the response is always the same. “Please be advised that Customer Service does refund buyers to ensure a great customer experience, which ultimately drives customer satisfaction and loyalty, we reserve the right to make case-by-case exceptions and accept returns for units fulfilled through FBA that may be outside of these guidelines. This encourages customer centric approach.” What a joke! Who can stay in business like this. Basically I have paid Amazon’s customers to use my products that I paid for!!! This is so wrong! Can anyone offer advice?